Frequently Asked Questions (FAQs)
- What delivery options do you offer?
We offer standard and express delivery options. Standard delivery usually takes 5-7 business days, while express delivery takes 2-4 business days. Delivery timelines may vary based on your location. - Do you offer free shipping?
Yes, we provide free shipping on all orders above Rs.1999 only. For orders below this amount, a small shipping fee applies, which will be shown at checkout. - How can I track my order?
Once your order is shipped, you will receive a tracking link via email or SMS. You can use this link to track your order in real-time. - What should I do if my order is delayed?
If your order is delayed beyond the expected delivery time, please contact our support team at support@hunarwalls.com or Whatsapp us at 03094564488 with your order details. - My online order failed, but the amount was deducted. What should I do?
In case of a failed transaction, the deducted amount is usually refunded within 3-5 business days. If you do not receive a refund, please reach out to your bank or contact our support team. - Can I modify or cancel my order after placing it?
Once an order is placed, modifications or cancellations can only be made within 2 hours of placing the order. Contact our customer support team immediately for assistance. - What is your return and exchange policy?
We accept returns and exchanges within 7 days of delivery. The product must be unused, in its original packaging, and with all tags intact. To initiate a return, visit our Returns & Exchanges page or contact our support team. - Do you offer refunds?
Yes, once we receive and inspect the returned item, we will process your refund within 15 business days. Refunds will be credited back to your original payment method. - What should I do if I receive a damaged or incorrect product?
If you receive a damaged, defective, or incorrect item, please email us at support@hunarwalls.com with clear photos and your order number within 48 hours of delivery. We will arrange for a replacement or refund. - Do you offer Cash on Delivery (COD)?
Yes, we offer Cash on Delivery (COD) on eligible orders. A small COD fee may apply. - Do you ship internationally?
Currently, we only ship within Pakistan. However, we are working on expanding our shipping options to international locations. - What payment methods do you accept?
We accept all major debit/credit cards and Cash on Delivery. - How do I contact customer support?
You can contact us via email at or call us at 03094564488 . Our support team is available from 9 AM – 10 PM (Monday to Saturday). - Do you provide gift-wrapping options?
Currently, we do not offer gift-wrapping services, but we are working on adding this feature soon. - How can I stay updated on offers and new arrivals?
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